Luxury Diamond Company may amend this policy at any time by posting a revised version on our website. We encourage you to periodically review this page, so that you may stay informed about how we are working to protect your privacy. If you have any questions or concerns about policy or policy update, you may contact us at firstname.lastname@example.org or by phone on (352) 877-2432.
- How does Luxury Diamond Company Collect the Personal Information About Their Customers?
- How Do We Use the Personal Information We Collect?
- Do We Share Personal Information With Other Parties?
- How Do We Protect Your Personal Information?
- How Can You Update Your Personal Information?
- How Can You Unsubscribe?
- How Can You Contact Us About Privacy Questions?
How Does Luxury Diamond Company Collect Personal Information About Their Customers?
In general, you can browse our website without telling us who you are or revealing any personally identifiable information about yourself. We collect your personal identifiable information at the time of your Account Registration, Contact Us (Contact Us Form), Email Reference, Refer a Friend, Request Information and any place any Cookies or Web Beacons or record any Web Log information at the time of your site visit. Personal identifiable information means any information that may be used to identify an individual, including but not limited to first and last name, physical address, email address, phone number, IP address, credit card number or other contact information that may be used to identify an individual.
In order to provide our full range of services, we may collect the following types of information:
• Information you provide us
• Web Log
Like most standard Website servers, our servers also record information that your browser sends whenever you visit our website. These server logs may include information such as your web request, internet protocol (IP) address, browser type, browser language, internet service provider (ISP), referring/exit pages, platform type, date and time of your request, and number of clicks. We use this information to analyze trends and not to personally identify you. Web log information is not personally identifiable information.
• User Communications
When you send email or other communication to Luxury Diamond Company, we may retain those emails and other communications in order to process your inquiries, to respond your requests and to improve our services.
• Referral Service
If you choose to use our referral services to tell a friend about our products, wish list content and e-catalogs we ask the name and email address of your friend. Luxury Diamond Company will automatically send an email to your friend providing a link to the specific contents and inviting them to visit our website. Luxury Diamond Company stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact https://www.luxurydiamondcompany.com via email to request the removal of this information from our database.
How Do We Use the Personal Information We Collect?
The information we collect from you is used to process your inquiries to respond to your requests, fulfill any orders, and to improve our stores & services. The information is solely used for the above-mentioned purposes only.
In order to provide our full range of services, we may use your information in the following ways:
• Internal Use of Information
Luxury Diamond Company reserves the right to use your personally identifiable information internally to improve our marketing and promotional efforts, website content and product offerings. We can also use information gathered through cookies and web log for our internal research. We may use your information to conduct internal research on our users’ demographics, interests, behavior and actions. These internal research reports and findings will not be disclosed to you.
• Marketing Campaigns
With your consent, we may use your email address or other personally identifiable information to send commercial, marketing or promotional messages but only from or related to Luxury Diamond Company. Your consent to these messages does not allow us to send information about or on behalf of outside parties.
Do We Share Personal Information with Other Parties?
Luxury Diamond Company does not sell, rent or distribute your personally identifiable information to third parties except for the below mentioned purposes or reasons:
• Legal Disclaimer
Luxury Diamond Company may disclose information, including personally identifiable information, in order to comply with any applicable law, regulation, judicial proceeding, court order or governmental request.
• Fraud Protection
Luxury Diamond Company may disclose information, including personally identifiable information, in order to scrutinize, prevent or take action against suspected frauds or illegal activities. We may also exchange information, including personally identifiable information, with other organizations and companies to protect online and credit frauds.
• Third Party Service Providers
We may employ services of authorized third parties, either companies or individuals, to perform research and other related functions. Luxury Diamond Company may give access to your information to such third parties and other companies to perform their research and functions. These third parties or other companies may include customer support companies, web hosting companies, payment gateways, financial institutions, shipping companies, data analysis firms, email service providers etc. These third parties are not authorized to use your personally identifiable information for any other purpose(s) other than the purpose(s) set forth by Luxury Diamond Company.
• Business Transfer
As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Luxury Diamond Company, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
• Special Events
If you elect to participate in any of our promotions, sweepstakes, surveys, questionnaires or contests during your visit to our website, Luxury Diamond Company may share your personally identifiable information with the other organizations participating in the event. These other organizations are not authorized to use your personally identifiable information for any other purpose(s) other than the purpose(s) set forth by Luxury Diamond Company.
How Do We Protect Your Personal Information?
Luxury Diamond Company is committed to protecting your personally identifiable information and uses all precautionary measures to offer a safe and secure online environment. We use very advanced security technologies and procedures to protect your personally identifiable information from unauthorized access, use or disclosure. We may use Secure Sockets Layer (SSL) software, which encrypts information you input, for transmission of your credit card information. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign out when finished using a shared computer.
Our employees are kept up-to-date on our security and privacy practices. Luxury Diamond Company grants access of your personally identifiable information to very limited employees such as Customer Service, Shipping & Accounting personnel for performing their specific jobs. These employees are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
How Can You Update Your Personal Information?At any given point of time, you may update or correct your personally identifiable information as well as your preferences through our online account profile update portal. You are requested to update your personally identifiable information in case of any changes in your name, phone number, email address, postal address or zip code. You can also update or correct your information by contacting Luxury Diamond Company at diamonds@ldcjewelers or (352) 877-2432.
How Can You Unsubscribe?
At any given point of time, you may choose to unsubscribe from any future commercial communications or marketing messages from https://www.luxurydiamondcompany.com. For unsubscribing, you may change your preferences by modifying your profile or by clicking the "unsubscribe" link at the bottom of email or by contacting our Luxury Diamond Company at email@example.com. Email service is provided by MailChimp. We may, however, use your personally identifiable information without further consent for non-marketing or administrative purposes (such as notifying you of major website changes or for customer service purposes).
How Can You Contact Us About Privacy Questions?
Our Return/Exchange Policy
We appreciate you shopping with us and we want you to be satisfied with your purchase. This is why we offer a 14-day return policy on any item that is unworn, unaltered and in its original packaging. Refunds are given in the same form as the original payment. Custom Design, Special Orders and any item that has been altered at your request are not eligible for refunds or exchange. Should the item you’ve purchased not be as expected we are more then happy to exchange the item for another piece of jewelry. If there is any damage to an item you’ve purchased from us please notify us by email to firstname.lastname@example.org or by calling (352) 877-2432 within 24 ours after receipt of the merchandise.
• Exchange Instructions:
Upon receiving your return, the item will be reviewed to ensure the merchandise is in original condition. Please note that items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for exchange. Exchanges without a receipt or items that are improperly packaged or uninsured will be refused for receipt. Be sure to include all packaging and collateral material, including diamond certificates. A $250 fee will be charged if the diamond certificate is not returned. We suggest you return the item via the USPS Priority Express Mail or FEDEX, insured for the total value of your purchase. Be sure to request a return receipt or obtain a copy of your tracking number for confirmation that your shipment has reached us. Credit will not be issued for shipping fees associated with an exchange.Merchandise should be shipped to: Luxury Diamond Company 16840 S US Hwy 441, Suite 408 Summerfield, Fl 34491
Our Payment Terms
Please note that all prices listed on our websites are in US dollars. We accept payment with American Express, Discover, Mastercard and Visa. We reserve the right to require a wire transfer of funds on any purchase over $5,000.00 or any purchase that requires shipment to an address other than the billing address of the credit card. All credit card purchases are subject to approval.
Our Shipping Policy
All items will ship via USPS Express Mail, and include signature confirmation and insurance. We do not ship internationally. In Stock items will ship within 3 business days of processed and cleared payment. Special orders will ship upon availability.
We make all efforts to ensure that the prices and details listed on our website are accurate. However in the event an item is shown with an incorrect price or description, we reserve the right to refuse or cancel any orders placed for the incorrect price even if the order has been confirmed by receipt and your credit card charged. Please note that in order that you can view items in greater detail, some products may appear larger or smaller than actual size. Color and size of items may appear differently since every computer monitor is set differently.